Joint Base San Antonio temporary installation changes due to the COVID-19 Crisis

Joint Base San Antonio has made some temporary changes due to the COVID-19 crisis. Can you please share this information though out your organizations.

JBSA is open for Official Business only. Only military members, civilian employees and other Department of Defense affiliated personnel (e.g., retirees, dependents, contractors) who are conducting official duties or business, or have appointments at a medical or mission support facility, will be allowed on the installation. All DoD and non-DoD affiliated personnel currently living on the installation will maintain access. Current visitor passes will continue to be honored and future visitor pass requests will be assessed and approved by the unit commander or designated representative.:

As a precaution to prevent COVID-19 spread, BAMC is implementing additional health protection measures to minimize foot traffic throughout the organization and help to mitigate the spread of COVID-19, in order to better preserve the health and wellbeing of their patients and staff.

Effective Thursday, 26 March, the BAMC Main Pharmacy, CPT Jennifer M. Moreno Clinic and Fort Sam Community Pharmacy will institute a mandatory curb-side drop-off and pickup prescription process to reduce the number of patients waiting in the pharmacy area. To facilitate service, patients may call ahead to the following numbers to request any new prescriptions — entered in by a BAMC provider or electronic prescription sent from a civilian network provider — to be filled prior to coming to the pharmacy for pickup. The pharmacy numbers to call are as follows:

BAMC Main Outpatient Pharmacy: 210-916-1536 option #6 or 210-916-1818

Moreno Pharmacy: 210-808-3551 or 210-808-3558

Community/Refill (Satellite) Pharmacy: 210-295-9965 or 210-295-8453

Westover Hills Medical Home Pharmacy 210-539-0792

Schertz Medical Home Pharmacy 210-916-0047 or 210-539-0737

Taylor Burke (Camp Bullis) Pharmacy 210-295-8423 or 210-295-8236

Patients must fill out the attached prescription form in order to have their prescription correctly processed if they come to the pharmacy drop-off lane.
Patients must verify their prescriptions before leaving the parking lot area.

Patients who drop off their prescriptions before noon will have a pick-up time of after 1400 the same day. Patients who drop off their prescriptions after noon will be able to receive their prescriptions the next business day after 0900. Medication refills that have been called in via Audiocare automated phone-in system or by using Tricare Online may be picked up at any time.

For patients picking up prescriptions, please have your ID card ready to show the pharmacy staff at curbside and know what medications you need to pick up from the pharmacy. The pickup service is only for those medications that have been previously filled and ready for pickup. If the prescription is not ready for pickup, you may be requested to return later when the prescriptions are ready to prevent backing up the curbside pickup lanes.
Please use the numbers above to verify that your medications are ready for pickup if you are not sure prior to coming for curbside pickup.

Additionally, the Schertz and Westover pharmacy services will be available from 7:30 a.m. to 4:30 p.m. for drive thru only. Taylor Burk pharmacy will be providing curbside pharmacy services as well and will be available from 7 a.m. to 4 p.m. Monday through Friday.

Please keep in mind that you can get a 90-day supply of your medications via TRICARE Pharmacy Home Delivery or at retail network pharmacies (three, 30-day supplies at the cost of three copayments). Consider using home delivery to conveniently access your maintenance medications (drugs regularly taken for a chronic condition) without leaving your house. Visit for more information.

The safety and wellbeing of BAMC patients, staff and family members is their top priority. They apologize for the inconvenience and hope to resume normal operations soon as possible.

In addition, CDC is asking, if you’re feeling sick or have been exposed to someone with COVID-19, to please stay home and call a healthcare professional before returning to work or your regular routine. Beneficiaries can call the SAMHS COVID-19 Nurse Advice Line at 210-581-2266, Option 6, to book a CAMO appointment or for home-care instructions. The advice line is available Monday-Friday from 7 a.m.-7 p.m. and weekends from 10 a.m.-4 p.m. After hours, please call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), option 1 or visit for a web or video chat. If you are experiencing a medical emergency, please call 911.

As an additional resource, the CDC has an interactive COVID-19 Self-Checker that’s intended as a guide to help you make decisions and seek appropriate medical care. Visit, and click on Coronavirus Self-Checker.

Thank you for sharing this information.

502d Air Base Wing Public Affairs
Joint Base San Antonio